Numara Remote

NOTE

Numara Remote is an add-on module. Numara Remote supports Windows Vista on the client machine provided the client obtains a patch from Numara Software. Contact Numara Software Support to obtain the patch.

Numara Remote allows you to control a user’s desktop remotely for troubleshooting purposes.  FootPrints includes an email feature that can be used to send instructions for downloading and installing the Numara Remote Host application to customers.

There are two parts to Numara Remote:

• Host-The Host resides on the customer’s machine, i.e., the machine to be controlled.
• Guest-The Guest is used to connect to the customer’s machine and display the desktop for that user.

The Host and Guest can reside on different machines, and even on different networks, as long as they can communicate via TCP/IP (dial-up is not supported). The Host and Guest machines can also be on different platforms.

Installing the Guest on the Agent Machine

The agent obtains the Guest software by selecting Communication | Remote Control from the Numara FootPrints Toolbar and then clicking the "To download Numara RemoteGuest, click here" link. The agent can then install the Guest over the web or download it to his or her computer and install it from there.

The agent performs this installation the first time he or she requires remote control. After that, the installation need not be repeated.

Installing the Host on the Customer Machine

When the agent selects the Communication | Remote Control link from the Numara FootPrintsToolbar, the Numara Remote page is displayed in the main frame.

The customer must install the Numara Remote Host on his or her machine in order for the agent to use the Numara Remote Guest to control the customer machine. In order to do this:

1. Enter the customer's email address in the field provided. Optionally, enter any additional comments for the customer in the Additional Comments field.
2. Click the GO button. FootPrints sends an email to the customer containing instructions for downloading and installing the Host application.

Using Numara Remote

1. To start the Numara Remote Guest, the agent selects Start | Programs | Numara RemoteControl | Guest from the Windows Start menu.
2. When the Numara Remote application is displayed, the agent then enters the customer's IP address in the Host field and clicks the Connect button.

For additional instructions on using Numara Remote, consult the online documentation that accompanies Numara Remote. To obtain the documentation, start the client and then click the Help button.

Another Way to Run Numara Remote

Agents can run Numara Remote such that it genuinely resembles sitting at the desktop. Instructions for this procedure can be found at http://technet2.microsoft.com/windowsserver/en/library/0866b48e-aa78-40b2-b150-47fc679300d91033.mspx.

Supported Platforms and Requirements

Numara Remote Guest

• Computer and processor: 1 gigahertz (GHz) processor or higher
• Memory: 512 megabyte (MB) RAM or higher
• Hard disk: 50 megabyte (MB); a portion of this disk space will be freed after installation.
• Display: 1024x768 or higher resolution monitor
• Operating systems:
• Windows Server 2003 Standard, Enterprise and Web Edition
• Windows 2000 Server, Advanced Server
• Windows XP Pro and Home
• Windows 2000 Professional
• Windows NT 4.0 Server and Workstation (SP4)
• Windows Vista

Numara Remote Host

• Computer and processor: Intel Pentium processor or higher, or 100% compatible
• Memory: OS requirement plus additional 12 MB (16 MB or more recommended).
• Hard disk: Requires <= 15 MB
• Video: Any 100% VGA compatible graphics adapter supported by Windows. The Guest module requires at least 256 colors (16-bit color depth or higher recommended)
• Operating systems:
• Windows Server 2003 Standard, Enterprise and Web Edition
• Windows 2000 Server, Advanced Server
• Windows XP Pro and Home
• Windows 2000 Professional
• Windows NT 4.0 Server and Workstation (SP4)
• Windows Vista

Other

Smart Card Authentication to Active Directory requires that the Security Server(s), Active Directory and Active Directory domain controllers be configured properly. Active Directory must trust a certification authority to authenticate users based on certificates from that CA. As with any PKI implementation, all parties must trust the Root CA to which the issuing CA chains.